Snooky Tiedje


Successful consulting professional with over 14 years of experience developing technology and strategies aligning with business goals.  Significant experience encompassing strategy development and planning, business process improvement, shared services, change management, and cost optimization.   Has assisted clients in a broad range of industries optimize operations, reduce costs and manage complex transformational programs.  International project experience both working abroad and leading offshore initiatives.





Archstone Consulting


September, 2006 to Present

Organizational and Process Redesign for a Health Insurance Provider

§  Utilized a proprietary IT Maturity Model to assess and reorganize the client’s IT department into a business focused systems organization employing Business Relationship Managers enabling improved planning and demand management

§  Implemented a light-weight PMO process to streamline project requests, initiation and management

Change Management Strategy for a Leading Global Cash and Derivatives Broker-Dealer

§  Led the global Change Management initiative coordinating communication, transition and planning activities for the Oracle and Hyperion systems implementation, organization redesign and process improvement projects across North America, Europe and Asia in less than 2 years

IT Strategy Global Leading Fertilizer Manufacturer and Distributor

§  Developed an IT strategy spanning people, process, and technology that assessed the current maturity, identified key gaps across a comprehensive IT landscape and defined the future state IT operating model

§  Established a pragmatic, value-driven implementation roadmap to support international plants and other growth/acquisition initiatives

Master Data Management Vision for a Global Manufacturer of Power Equipment

§  Created an MDM Future State Vision, Roadmap and Change Management plan identifying how MDM could decrease cycle times, facilitate product planning and streamline product design and production processes

Clinical Engineering Shared Service Center for a Large Midwestern Healthcare System

§  Performed an opportunity analysis and subsequent deployment of a Clinical Engineering Shared Services organization across 7 facilities for a leading Illinois healthcare system including defining the Service Delivery Model, organizational design and process flows targeted to save  $17 Million over 5 years

§  Defined the Portfolio Management processes and organization including the project initiation, prioritization, governance and review processes to manage the implementation of a Clinical Engineering Shared Services organization across 7 facilities

Long-term IT Strategy and Roadmap for the Growing US Subsidiary of a Global Pharmaceutical Company

§  Developed an IT Operating Model and Strategy to streamline the technology management and operations for a global pharmaceutical company including implementing a governance and portfolio management structure to align the IT organization with the business strategy and a Change Management Plan to implement the model

IT Sourcing Framework and Approach for a Large Biotechnology Firm

§  Designed an IT sourcing framework and approach to help the client reduce reliance on contractors, increase employee participation and leadership, and apply IT sourcing strategically 

§  Further developed a cost model and application inventory to help categorize and track costs in an effort to drive increased efficiencies

Requirements Engineering Center of Excellence for a Leading Electronics Payment Company 

§  Developed a Requirements Engineering and Management Process including defining best practices, conducting focus groups to gain consensus, preparing communication strategy, defining the detailed requirements process, establishing roles/responsibilities and skills, preparing a deployment strategy, defining supporting tools and technology

§  Produced improved business and non-functional requirements, better performance in project cost estimating, scope management and on-time delivery

IT Strategy for a Global Health Care Products Manufacturer and Service Provider

§  Developed a unified pricing strategy and platform to centralize critical pricing processes and data across the pharmaceuticals group delivering net-to-gross pricing visibility to senior management, improving overall data quality, compliance and clarity, eliminating redundant tasks across the pricing organization, enabling better pricing compliance, establishing a strong partnership and support between information technology and pricing by providing consistent pricing output cross-franchise

Software Development Lifecycle for a Retail Manufacturer

§  Established a global Software Development Lifecycle framework, processes, artifacts and implementation roadmap to address IT delivery challenges and improve ability to deliver quality technical services



Foritas Consulting, Inc. November, 2002 to September, 2006

Product Development Program for a Retail Technology Company

§  Developed Lightweight Agile Software Development Lifecycle process for Technology organization instituting estimating procedures, resource leveling and effort-driven project planning directives

§  Implemented Project Management Office methodologies to prioritize and plan projects successfully reigning in failing product development projects

§  Lead several infrastructure upgrade projects including Oracle database upgrade,  datacenter migration and SAN upgrade

Business Process Optimization for a Retail Technology Company

§  Conducted Business Optimization effort analyzing all aspects of client's business operations and production support identifying areas for improvement and outlining strategies for implementation reducing overall fulfillment lead time

§  Developed current and future state process maps, performed gap analyses, assessed current organizational design and developed new organization to align to business operations

§  Mentored internal team to optimize future state processes and implement change control methodologies to manage change throughout the organization

Program Management for a Large Telecommunications Company

§  Managed several projects including the SFA analytics tool implementation, the enterprise integration and offshoring of the Siebel Sales Force Automation Application tool

§  Coordinated all aspects of the planning and implementation of several initiatives including the development of project business cases, budget and scope

§  Developed project Change Management, SCM, issue management, risk management and deployment plans

IT Strategy for a Mid-Sized Healthcare Technology Company 

§  Analyzed Client's business requirements, applications and overall system architecture to  develop an IT Strategy, Staff Assessment and Roadmap recommendations to improve processes, streamline applications and infrastructure

§  Conducted IT alignment workshops with the top company executives to gain consensus

Agent Workbench for a Specialty Insurance Provider

§  Managed several teams of internal and external resources consisting of business analysts, architects and developers through the full software development lifecycle

§  Planned the rollout, adoption and training strategy for over 3500 agents

§  Managed a complex change control and release schedule entailing several production releases a month



DiamondCluster International


April, 2000 to

November, 2002

Requirements Management Tool and Integrated Process for a Large Insurance Company 

§  Developed business requirements processes to support the client's development framework including deliverables and tools for defining and managing business requirements

§  Installed and configured the CaliberRM requirements management tool

§  Developed and conducted training to incorporate tool usage into business requirements management processes

Enterprise IT Architecture for a specialized printer manufacturer 

§  Developed strategy to align client's Enterprise Architecture with future move into a new business model and process improvement initiatives

§  Analyzed and documented current state environment and produced future state enterprise architecture plan including several subsidiary locations using multiple ERP systems and databases

Performance Improvement for a Large Health Care Insurance Company's Billing and Receivables Systems  

§  Performed technical analysis of Cobol programs, DB2 database and application environment to assess overall performance issues and identified opportunities for improvement

§  Developed an aggressive release schedule in a complex production environment that produced overall batch time improvements of over 75%, from 4 days to less than 1 day

§  Facilitated and directed meetings to incorporate many IT departments' reviews of potential performance enhancements, elicited additional input and regularly reviewed results

Unified Communications Architecture

§  Created the conceptual and logical architectures for an enhanced converged infrastructure incorporating presence and availability, user-defined communication rules and a multimedia application deployment platform

§  Utilized fundamentals of the SS7 protocol stack and the Session Initiation Protocol (SIP)

Content Management System for a Spanish Supplier of Porcelain Figurines

§  Supported the design and implementation of the Gauss content management system in conjunction with the web site application development effort

§  Led the application and system testing effort, including writing the process documentation and managing the testing team

Enterprise Application Integration for an Amsterdam-Based Paper Merchant with 38 Operating Companies throughout Europe

§  Planned the EAI implementation through the offering of a common set of business services utilizing webMethods

§  Developed the architectural design and the core services utilizing Java and the webMethods API to interface between the operating companies and a central service location

Online Repository Application for an $8 Billion Manufacturer of Coatings, Glass and Specialty Chemicals

§  Gathered the initial requirements, developed the site architecture and database design for a metrics repository used by field technicians to record and report information needed for a business process redesign initiative

§  Developed the application using an open-source architecture including Java Server Pages, servlets developed using Java 1.3, Tomcat, and a MySQL database

Online Trading System Integration with Back-End Fulfillment Applications for a Fortune 100 Commodity Trader in the Energy Industry

§  Provided product development teams with guidance in the areas of database architecture and administration

§  Designed a three-tier B-to-B web trading center utilizing Java/JDBC and Oracle 8i with a front end GUI implemented using Java Server Pages and JavaScript utilizing servlets created in Java/J2EE and Tibco to integrate with back-end systems

MetaMarket for an Internet Startup in the Electrical and Electrical Supply Industry

§  Gathered the initial requirements, assisted in the development of the site architecture and production of the system designs using UML modeling techniques

§  Worked closely with the client to develop business processes and operational procedures

§  Utilized J2EE, MS SQL 7.0, BEA Weblogic, Interwoven TeamSite, TopLink, SiteMinder and iPlanet



Computer Sciences Corporation


September, 1997 to April, 2000

B2B and B2C E-Commerce Engagements 

§  Developed design specifications for both Blue Martini and BroadVision applications 

§  Developed both the front-end and back-end systems and data architectures

§  Coded Java, HTML and JavaScript pages to perform e-commerce functions

Multiple Projects for a Large Financial Institution

§  Developed specifications and programs using Cobol and ADS/O interfacing with an IDMS database to enhance operation of various custom applications

§  Developed the corresponding JCL and schedules using both CA-7 and ESP  

Integrated, Transaction Based Order Processing/Inventory System

§  Developed project plans using Rapid Application Development methodology

§  Gathered system requirements and developed specifications for legacy based transactional retail system

§  Developed programs using Cobol and SQL interfacing with a DB2 database

  • Developed corresponding JCL and schedules for batch processing



Academic Background


Loyola University, Chicago, Illinois


Bachelor of Science

Conducting An Enterprise Architecture Assessment Professional Certification Program, 2004

Practical Guide to Implementing Enterprise Architecture Professional Certification Program, 2004